Return policy

Prior to placing an order, we strongly suggest that you contact us so we can give you some advice on your choice, to make sure that you order the most appropriate units and controls to realise your project and to respect your budget.

For a personalised service, contact us using our toll-free number: 1-888-248-8356

Inspection

Please note that all merchandise is verified and inspected in our warehouse before shipping to be sure that each box is complete and in good condition.

When you receive your order, it is very important that you verify the good condition of the packaging before you open the box. If the box is damaged in any way, the customer must take pictures of it. Then, if the articles in the box are damaged, take other pictures and send them by email to: [email protected]

Shipment Requirements

Any return requisition must be done within 15 days following the reception date of the merchandise.

The eligible articles to be returned must:

  • Be in their original packaging and complete.
  • The cardboard must be intact, free of scratch and without any writing.
  • The units must not have been installed nor connected.
  • All items must be in the box: unit, protective grill, element tube, installation brackets and installation manual.

Exchange fees, repair fees or refund of a defective article will be taken in charge by the manufacturer’s warranty and not by the one of the distributors.

Option Multi Confort inc. will not be held responsible for any labor cost for a defective article.

The accessories and the quartz elements can not be returned.

Special orders can not be returned.

Return Fees

Return shipping fees will be taken care of by the customer.

Re-stocking and handling fees of 15 % will be applied for each returned item if there is no exchange.

Once the merchandise to be returned is received in our warehouse, it will be inspected. If the inspection is approved, a credit will be applied on the same payment mode than with the purchase in the next 10 business days. A confirmation will be sent to you by email.